Toll-free telephone Support
You can speak with our knowledgeable technical support staff 7 AM to 6 PM PST Monday through Friday. Call the toll free number from anywhere in North America (800) 833-0115 or (562) 426-2188 for other countries.
Email and Fax Support
Email any technical questions to support@absnetwork.com or fax them to (562) 426-5535. Emails and faxes will be directed to all tech support staff and support managers who will respond quickly to your questions.
Built-In Help
The Mortgage Office™ comes with a powerful and instantaneous way to get answers to your questions. The F1 button on your keyboard provides detailed definitions, descriptions, procedural ideas and examples to help you get the most out of the software.
Online Newsgroups
Our customers maintain an active newsgroup which provides a great way to "chat" with other users. Topics include best practices, ideas, procedural issues, and helpful hints for getting the most out of the software. User groups are accessible by logging in with your unique ID and password.
Knowledge Base
Many of our customers' frequently asked questions (FAQs) have been answered in detail in our Knowledge Base. This is a great place to visit when looking for answers to commonly asked questions.
Online Training
We can provide 1-on-1 training sessions with one of our experienced trainers. Our online training sessions are available for a nominal cost and we encourage our customers to take advantage of these personalized classes to address specific issues pertinent to how you conduct your business.
In House Training at our Long Beach, California Location
Some customers prefer to learn The Mortgage Office™ in a group environment where they can meet and network with others in their field. Our classes are typically 2-day sessions, and occur on Thursdays & Fridays every other month. Whether you are a new customer, or simply want to learn new skills, our classes are extremely popular and fill up fast. Classes include training materials, breakfast, lunch, and lots of Q & A. Many customers spend the weekend with their families enjoying the sites that our centralized facilities have to offer. We recommend signing up for classes in advance, since many of our classes sell out on a regular basis. Click here to download training schedule and registration form.