Job Overview
The Mortgage Office is looking for an enthusiastic and technically capable Technical Support Representative with intermediate Excel skills and some exposure to loan servicing or loan origination. This is an ideal role for someone eager to grow within the Fintech space.
The Mortgage Office is revolutionizing private lending! Based in sunny Huntington Beach, we’re a fast-growing, private equity-backed FinTech powering over $250B in loans with our trusted software. With 1,200+ customers and thousands of daily users, we’re not just building tools—we’re shaping the future of lending. Founded in 1978 and proud of the work we do, our customers and employees feel like family. Join our driven team as we innovate, scale, and bring automation to an industry ready for change.
Key Responsibilities
- · Respond to client inquiries via phone, email, and chat, providing professional and helpful support.
- · Troubleshoot standard issues and escalate more complex problems as needed.
- · Document support issues and contribute to internal process improvements.
- · Stay updated on software features and user feedback.
Qualifications
- · Bachelor’s degree or equivalent relevant experience.
- · 1-2 years in a customer service or technical support role.
- · Basic knowledge of loan servicing and/or loan origination.
- · Intermediate Excel skills (formulas, data entry, formatting).
- · Eagerness to learn and grow in a tech-driven environment.
- · Strong written and verbal communication skills.
Benefits & Perks
Competitive Salary and Benefits Package
Collaborative, team-oriented company culture
401K with company funded match
Generous Paid Time Off plan
Office with an ocean view and 24 WFH days per year
Awesome company Christmas party
Why Join The Mortgage Office?
· Competitive salary and benefits package
· 401K with up to 4% matching
· Three weeks paid vacation
· Paid company holidays
· Work from home 24 days per year
· Collaborative and fun company culture with frequent team events
· Beautiful headquarters with an ocean view in Huntington Beach
· Opportunities for professional growth and development
Leadership Opportunity
Be at the forefront of our growing technical team.
Competitive Compensation
Attractive salary with performance bonuses.
Comprehensive Benefits
Health coverage, retirement savings plan, and more.
Innovative Environment
Work with cutting-edge technologies in a collaborative setting.
Professional Growth
Access to training and development programs to advance your career.
Impactful Work
Contribute to solutions that are transforming the private lending industry.
At The Mortgage Office, we are committed to building a diverse team. We celebrate different ideas and believe that a variety of perspectives makes us stronger. We are proud to be an equal opportunity employer and welcome all qualified applicants.
How to Apply
Ready to build with us? Send your resume and a brief note highlighting your relevant experience to careers@absnetwork.com