About 212 Loans:
212 Loans LLC is a multi-state private lender operating across 19 states, specializing in new construction and real estate investor financing. With more than 20 years of experience in the real estate finance industry, the firm has built a reputation for providing flexible, creative capital solutions tailored to the needs of builders, developers, and investors. 212 Loans focuses on helping clients seize opportunities quickly by delivering lending options that traditional banks often cannot match.
By combining deep industry expertise with a hands-on approach, 212 Loans has become a trusted partner for those navigating the complexities of construction and investment projects. Their ability to structure innovative financing deals has made them a go-to resource across key markets, supporting a wide range of projects and fueling long-term growth for their clients.
The Problem:
212 Loans’ growth brought greater volume but added another layer of complexity. Their success created a new objective: unifying key workflows – reporting, compliance oversight, construction draws, and streamlined investor servicing, on a single scalable platform. As deal flow increased, their team’s software needs expanded to accommodate more staff and handle the rising workload. This pattern pointed to a growing strain on existing systems, processes that had once worked were becoming cumbersome as the firm took on more clients and projects.
Managing a larger portfolio made reporting, compliance, and investor updates more demanding. They needed to address their core need: a single comprehensive system capable of supporting continued growth without relying on incremental fixes. The goal was to find a solution that unified operations, raised efficiency, and established a durable foundation for growth.
“There was no way, with the growth trajectory we were on, that we were going to be able to do it with our pre-existing software. It was very antiquated and did not provide us with the capabilities for growth. We needed the sophistication to know that we were accounting for everything correctly and able to bill correctly.”
Tom Kenney
President & CEO, 212 Loans
The Solution:
To address their growing operational demands, 212 Loans implemented The Mortgage Office as the core platform for managing their lending operations. By moving to TMO, the firm was able to consolidate its processes into a single, scalable system designed specifically for private lenders. Complex loan structures, construction draws, and investor servicing could now be managed in one place, reducing the reliance on spreadsheets and fragmented tools. The platform also eliminated the need for piecemeal fixes just to keep up with workload. Instead, 212 Loans gained the flexibility to scale seamlessly as their portfolio grew.
The Mortgage Office provided powerful reporting and compliance tools, enabling the team to generate accurate insights quickly and maintain transparency with investors. With automation features and centralized data, the platform not only streamlined day-to-day operations but also gave 212 Loans the infrastructure to sustain long-term growth without sacrificing the speed or service quality they built their success on.
The Results:
By adopting The Mortgage Office, 212 Loans transformed the way it managed its growing loan portfolio. The firm no longer relied on patchwork solutions or incremental license expansions across disparate systems to keep pace with demand. TMO provided a scalable, centralized system that streamlined loan servicing, draw management, and investor reporting. This shift immediately reduced the administrative burden, allowing the team to spend less time on manual oversight and more time on client relationships and deal structuring.
Their new platform also strengthened accuracy and transparency across operations. Reporting that once took hours could now be automated in minutes, improving the timeliness of investor communications and compliance reviews. Most importantly, TMO empowered 212 Loans with the confidence to expand its portfolio without operational bottlenecks, better positioning their firm to support larger and more complex financing projects.
“The thing we always worry about with scale is whether the foundation can support growth. With TMO, that’s one thing we don’t worry about. However much we can possibly grow, we’re confident TMO, and what we use with TMO, will be able to accommodate our growth.”
– Tom Kenney, President & CEO, 212 Loans
The result was a stronger foundation for growth, ensuring 212 Loans can keep delivering the speed, creativity, and reliability that define their reputation across their national footprint.
Q&As
Turning back the clock, what did 212 Loans tech stack look like 20 years ago?
212 Loans had another system that was very antiquated and did not provide the capabilities for growth or supported the product mix. The business needed more sophistication and the ability to ensure accurate accounting. That included properly building loans and accounting for construction loans, draw processes, and draw disbursements. When evaluating software, The Mortgage Office checked the boxes required to allow the business to focus on making loans while using the software to service them.
Where do you think private lending is heading next?
The Mortgage Office provides the ability to scale. One of the primary concerns with scale is having the foundation to support growth, including accounting and servicing capabilities. With The Mortgage Office, that concern is removed, as the platform can accommodate continued growth at any level. Scalability remains top of mind based on the current stage of the business, and having The Mortgage Office as a partner supports that growth.
What TMO modules are you using?
At the beginning, usage included one or two seats with limited staff access. Today, access has expanded to a significant portion of the organization. Growth has occurred across borrowers, investors, bankers, and overall platform usage. The construction module, escrow module, and borrower portal are actively used, along with much of The Mortgage Office product suite.
What has been the impact of the borrower experience and the borrower portal?
The borrower experience provided credibility. In the marketplace, it reflected a sophisticated and professional operation. The borrower experience was at the top of the things that made the difference because the way the billing statements and everything looked very professional and as if 212 Loans were a $20 billion bank.
How do you guys measure success in your own business?
Borrower data and loan-level data are critical to operating a finance and lending business. Key indicators such as delinquencies, interest rate spreads, and other performance metrics are consistently monitored using the software.
If you were to meet someone that’s just starting up their private lending business, maybe they’re getting into lending themselves and they ask for your advice, what would you tell them?
Strong partners and investors are essential, and the borrower experience remains a top priority. Professional billing statements and payoff statements help establish credibility, while proper accounting is equally critical. A strong servicing platform paired with a solid accounting system is essential, as both work together to support a successful lending operation.
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